Archive for the ‘IT Service Management’ Category

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Well it’s here! The registration for xChange15 in Washington DC opened today. Visit www.serena.com/xchange for details.

If you are a xChange alumnus, you will have been sent a discount code giving a very special



The intersection of ITIL and DevOps is an interesting one, and a topic that we have previously godzilla-mechagodzilla1974discussed. This topic is getting more and more air play as we see enterprises adopting DevOps practices like Continuous Delivery and Infrastructure as Code. After all, ITIL has been around for 25 years, and many enterprise IT organizations have adopted ITSM as their process/best practice backbone for delivering value to the



We are excited to announce that Serena’s xChange15 will be from Sunday March 22nd until Wednesday March 25th 2015. We are bringing xChange back to the east coast and will be in the wonderful Washington D.C. area in time for the First Day of Spring and the world-famous Cherry Blossom Festival. So mark your calendars today! We’ve selected the prestigious Ritz-Carlton at Tyson’s Corner for the event and



Next month I will be presenting at the SHARE conference in Pittsburgh. The bi-annual event is the place to be to learn about the trends and tricks for developing modern applications on the mainframe.

No one knows better than the army of Change and Release Managers that guard the mainframe environment, just how risky it is to change anything on the mainframe. And no one knows better than they just how business threatening it is not to keep pace with the market and customer needs. Balancing these two forces has been at the heart of the mainframe







Logistics is the lifeblood of modern life. Most of us did our holiday shopping online and it was the worldwide logistics infrastructure that got those gifts where they needed to go. For MIQ, operating on four continents, customer service is a real differentiator for them. And MIQ’s ability to use technology effectively is a differentiator for MIQ’s customers, as they say, “Supply chain solutions for the speed of innovation.”

For our fourth posting in the



Pink Elephant logoThis never gets old.  Innovation and validation, that is.  Serena’s innovation in the broad realm of ITIL processes was validated almost a year ago when we won Pink Elephant’s prestigious ITIL Innovation of the Year Award.  The new news is that we’ve just been selected as a finalist for this year’s award, further validating our ongoing innovation.

Our innovation this time is to directly address and automate the challenges of



Welcome back to the blog series that examines how Serena gains insight from our customers into where our solutions need to develop.

In our second episode we hear from Matt Stratton at Apartments.com. Any online business needs to have maximum velocity in IT in order to maintain its competitive edge. To rapidly innovate and turn software versions, Apartments.com has to release software very fast, with repeatable accuracy and efficiency. The pressure was on at Apartments.com because of the development team’s move to Agile methods and the need to ensure business continuity. Two



Social IT GameThink You Know Your Team?

When was the last time you sat down with your peers and had a discussion about their priorities? What drives your priorities and what drives those of your peers may be widely dissimilar. Time-to-market may be your watch word. Maybe up-time and availability are key for your colleague downstream and driving out costs for an associate upstream.

What if you could have a Leadership Priorities Matrix for everyone in your