Archive for the ‘IT Service Management’ Category

Latest Acquisition Demonstrates Commitment to Long-term Customer Value, Portfolio Expansion

Micro Focus (LSE: MCRO.L) today announced the acquisition of GWAVA, Inc., a worldwide leader in Enterprise Information Archiving (EIA). The transaction extends Micro Focus’s rapidly growing software portfolio and comes on the heels of its announcement to merge with Hewlett Packard Enterprise’s (HPE) Software Business Segment… Read the full Press



Research-in-action-report

We are delighted to have been recognized as a leader in Enterprise Service Management in Research In Action Selection Matrix.

Of particular note,



Serena Central - Your Serena community and marketplace
Today Serena Software launched our new community portal Serena Central which provides an enhanced user experience for customers and prospects looking to get the most out of their tools. The new site expands on our previous user communities focused around Build, Learn, and Connect.

Build



 

** Please note: The SDA Community Edition is no longer



 

** Please note: The SDA Community Edition is no longer available. ** 

 

Myth: Errors happen: It’s software

Errors do occur. They occur for a reason. Often those reasons are out of our control. Someone changes an IP Address of a server. Someone changes the password to the back office system. Someone changes the name of a shared .DLL.

Of course in a well-managed and carefully controlled environment those kinds of things shouldn’t happen without the proper authentication, notification and approval. And the infamous “someone” is a responsible professional who calculates the impact of their changes and collaborates with everyone to minimize that



 

** Please note: The SDA Community Edition is no longer available.** 

 

Myth: Each deployment needs me

Helicopters have been described as “10,000 parts flying together in close formation. It is the mechanic’s job to keep that formation as tight as possible.”

Modern software applications comprise of millions of parts when you consider the huge chunks of code we bind into our applications from the database, security, web server, communications, encryption and authentication vendors. Add to that the seemingly infinite numbers of dependencies on external web services and internal CRM and financial systems.



 

** Please note: The SDA Community Edition is no longer available. ** 

 

Myth: Emergency fixes are different

“I don’t want to know why it happened: I just want you to fix it!” was what I was told early one morning by the Director of Sales. And she was right: getting the online store back online was the most important thing for the business. Blamestorming would come later.

There is a temptation at 3:00 am to just do whatever it takes to bring the system back on the air even if that means bypassing protocols and procedures designed to protect system integrity. Sales-and-Marketing and Audit-and-Compliance might not see eye-to-eye on this



 

** Please note: The SDA Community Edition is no longer available. ** 

Download the community edition for FREE today

The exciting news of the day is the immediate availability of the Community Edition of Serena Deployment Automation.

If you want to simplify and automate software deployments, then download the Community Edition of Serena Deployment Automation. By the end of the day you’ll be enabling continuous delivery for your dev teams and production deployments for your ops teams. You’ll



Myth 1: Every deployment is unique

In the last post we talked about some of the myths about release and deployment. Perhaps the most telling comment there was the belief that “Every deployment is unique.”

Let’s break that apart and see what it really means and why it just doesn’t hold up in reality.

Deploying an application comprises of a number of parts:

  • The “payload” – what is actually being deployed and that will be code, scripts, configuration items, SQL, data and so on
  • The “set up” – what you have to do before you can deploy the “payload” like stopping servers, data migration and reformatting and backing up the environment
  • The



[caption id="attachment_4570" align="alignnone" width="300"]Share Monday Cloud Monday’s buzzwords here at SHARE[/caption]

It has been pretty hectic here this afternoon at the Serena booth (#418) where we are showcasing the latest version of