Archive for the ‘IT Operations’ Category

It was with great pleasure I attended a vibrant Federal User Group last week. With so many advances and improvements in the past 12 months, Federal agencies and system integrators showed enthusiastic interest in the evolution of our Orchestrated ALM solutions – Requirements Manager, Development Manager and Release Manager. Within the Federal government, as in many enterprise IT organizations, there is a continued need to drive efficiency and transparency across both Application



Episode four of the popular docudrama Doug Serena, CIO airs on Monday, April 2nd, continuing the case study of an intrepid IT leadership team’s quest to transform their company from endangered to dominating.

In episode three, the point was driven home that the fate of not only Doug’s team, but also the entire company hinges on the success of the release of the Millennium application. This knowledge has Brad even more on edge about Doug’s abilities as CIO, though he does make time to spy in



Serena on YouTubeToday we kick off the latest Serena Twitter contest!

We launched the Doug Serena, CIO web miniseries a couple of weeks ago and it’s already a big YouTube success. To add to the fun, we decided to kick off a related Twitter contest. This scavenger hunt-style trivia contest offers @DougSerenaCIO Twitter followers a chance to win Starbucks Cards



Episode three of the popular docudrama Doug Serena, CIO airs on Monday, March 26th, continuing the case study of an intrepid IT leadership team’s quest to transform their company from endangered to dominating.

In episode two, we learned how a potential hurdle was crossed when Doug’s earlier decision to Orchestrate IT helped solve what could have been a project-killing operational issue. In addition, we saw how



I am happy to report that Serena was named Champion in the category of Agile ALM by leading research firm, Info-Tech in its most recent Vendor Landscape Report. This accomplishment dovetails nicely with our recent Pink Elephant ITIL Innovation of the Year Award (Please see our blog, Pink Reflections for more on this) because we’ve now been recognized in the past two weeks for both our ITSM and our agile development technologies. Serena’s Orchestrated IT vision is all about automating, controlling and instrumenting the most important application development and operations processes to deliver true DevOps. 

The Info-Tech Research



On Monday, March 19th, episode two of the docudrama Doug Serena, CIO airs, continuing the story of CIO extraordinaire Doug Serena and his team’s efforts to save the insurance brokerage firm Qlarius from going under. Doug Serena, CIO is a hero’s journey through major business challenges, setbacks and personal frustrations to the promised land of boardroom-level business success.  

The miniseries includes five 5-minute webisodes, viewable here at





What does a CIO experience in the boardroom?  How does an IT senior leadership team rally to address a major business challenge?  How do IT management systems support IT success?  Finally, what pressures do hard-edged executives bring to bear on the CIO? 

We created the new web miniseries “Doug Serena, CIO” to answer these questions and to show the benefit of orchestrating IT.  It’s a hero’s journey through major business challenges, setbacks and personal frustrations to the Promised Land of boardroom-level business success. 

It was fun to bring this





My latest whitepaper has just been published.  The topic is orchestrated IT operations.  It speaks to how IT ops are evolving in ways both obvious and surprising, and then goes on to suggest six responses that must be mastered. 

The six steps are to synchronize people with processes, to systematize demand management, to automate repetitive tasks, to