Archive for the ‘Configuration Management’ Category

(This is the conclusion of a 7-part series. Read part 1, part 2, part 3,



Myth: Errors happen: It’s software

Errors do occur. They occur for a reason. Often those reasons are out of our control. Someone changes an IP Address of a server. Someone changes the password to the back office system. Someone changes the name of a shared .DLL.

Of course in a well-managed and carefully controlled environment those kinds of things shouldn’t happen without the proper authentication, notification and approval. And the infamous “someone” is a responsible professional who calculates the impact of their changes and collaborates with everyone to minimize that impact. In a perfect world.

In the real world change is constant and calculating the consequences of change



Myth: Each deployment needs me

Helicopters have been described as “10,000 parts flying together in close formation. It is the mechanic’s job to keep that formation as tight as possible.”

Modern software applications comprise of millions of parts when you consider the huge chunks of code we bind into our applications from the database, security, web server, communications, encryption and authentication vendors. Add to that the seemingly infinite numbers of dependencies on external web services and internal CRM and financial systems.

There are 100 million lines of code in the Ford Taurus

But, just like the helicopter’s mechanic, the



Myth: Emergency fixes are different

“I don’t want to know why it happened: I just want you to fix it!” was what I was told early one morning by the Director of Sales. And she was right: getting the online store back online was the most important thing for the business. Blamestorming would come later.

There is a temptation at 3:00 am to just do whatever it takes to bring the system back on the air even if that means bypassing protocols and procedures designed to protect system integrity. Sales-and-Marketing and Audit-and-Compliance might not see eye-to-eye on this approach.

So why do emergency fixes have to be different? This myth is all about time. The time it takes to write the script.



The third day of the expo started at 10:30 this morning. It was very quiet competing against a very full and interesting agenda in the general sessions.

It was very rewarding to see so many customers come by and talk about their experiences with ChangeMan ZMF. We had one customer, who had been working as a ChangeMan ZMF Administrator for over 20 years, come by with his intern, a young college graduate who was being trained to take over from him when he retires. It was very moving to see one generation handing off to the next.

SHARE runs a fun competition for the attendees with some excellent prizes. They asked us for a question to add to their quiz and so we asked, “ChangeMan ZMF has been the



Download the community edition for FREE today

The exciting news of the day is the immediate availability of the Community Edition of Serena Deployment Automation.

If you want to simplify and automate software deployments, then download the Community Edition of Serena Deployment Automation. By the end of the day you’ll be enabling continuous delivery for your dev teams and production deployments for your ops teams. You’ll be enabling the deployment pipeline and reducing cycle times faster than you thought possible. With Serena Deployment



[caption id="attachment_4570" align="alignnone" width="300"]Share Monday Cloud Monday’s buzzwords here at SHARE[/caption]

It has been pretty hectic here this afternoon at the Serena booth (#418) where we are showcasing the latest version of ChangeMan SSM to the nearly 1,000 attendees. Response has been great and a number of Systems Programmers have taken advantage of the special offer of trying ChangeMan SSM for free for 90-days. You can be part of this great



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Well it’s here! The registration for xChange15 in Washington DC opened today. Visit www.serena.com/xchange for details.

If you are a xChange alumnus, you will have been sent a discount code giving a very special price as a thank you for being a returning attendee.

If you are new to xChange, we have a special promotional code for you that will save you $300 off the full price and this is good



The intersection of ITIL and DevOps is an interesting one, and a topic that we have previously godzilla-mechagodzilla1974discussed. This topic is getting more and more air play as we see enterprises adopting DevOps practices like Continuous Delivery and Infrastructure as Code. After all, ITIL has been around for 25 years, and many enterprise IT organizations have adopted ITSM as their process/best practice backbone for delivering value to the



Two weeks ago I had the good fortune to be at the Serena Customer Day in Frankfurt. There I was able to see the latest version of Dimensions CM demonstrated by Don Irvine, Senior Director of the Dimensions Development Team. After the event I sat down with him to ask him about the work his team had been doing on the performance of Dimensions 14.

KP: Great Demo Don. I heard you mention the great work you’ve been doing on performance of Dimensions. With super-fast computers and high-speed networks why is it still important to optimize for