Archive for the ‘Application Delivery’ Category

At our Customer Day in the UK I was approached by a number of people expressing a desire for an alternative to the “rip & replace” ALM generation. Like many organizations, they have existing investments in various application development and lifecycle tools, and have been struggling to get them all to work together for quite some time.

For much of them, the driver is not simply the replacement of one tool with another, but the increasing need to accommodate modern development practices, to more efficiently leverage globally distributed teams, and to simplify



fire hydrant
I recently heard an industry analyst state that IT is locally brilliant but globally stupid, while referring to the release management process. He drew an analogy and asked the question: are we rewarding the fireman or the arsonist?

Interesting question. Many of our customers report that application-centric deployments into pre-production and production environments are largely manual and script driven, with much dependence and reliance on the few resources currently tasked with defining and executing deployment tasks and activities. There comes a point with deployment when




Christian Christophoridis, who is this year’s Serena Eagle Award for most valuable contribution to customers and an industry-recognized thought leader on Requirements Management, is leading the team developing the Demand and Requirements Management track content for xChange 2011, Serena’s annual global user conference from September 19-21 in Las Vegas, Nevada. On the phone from Germany a little while ago, he told me about the Demand and Requirements track.

KP: I know you are a strong advocate of the importance of the requirements phase.



It’ll be here before you know it – xChange 2011, Serena’s global user conference from September 19-21 in Las Vegas, Nevada!  I just got an advanced look into the “SBM and IT Process Automation” track from Amita Abraham, group product marketing manager for Serena Business Manager (SBM) and Serena Service Manager.

KP: So, our last poll indicates that more than 60% of those registered for the conference want to know what’s new and exciting with SBM. What do you



Application Lifecycle ManagementToday I had the good fortune to meet with Ashley Owen.  As part of the Serena product team that directs and develops our Orchestrated ALM product solutions, he is ideally placed to define the “Orchestrating the Entire Application Lifecycle” track content for xChange, Serena’s annual user conference from September 19-21, 2011.  Here is how our conversation went.

KP: This is a pretty big track; it covers the entire lifecycle from demand to development to



What is it about Microsoft Office? I’ve been in the requirements management space for over 20 years, and I still shake my head when I run into organizations that use Word and Excel to manage their requirements. In a recent poll, 68% of Serena Software customers said they use Office for requirements management, which is slightly lower than the industry average of 80%.  See complete poll results below.

RM Poll Graph

Why does Office continue to lure organizations?

  • It’s “free”:



Many companies are frustrated by the lack of visibility into their overall application development process. In other words, they don’t have enough “app vision.” But it’s not that easy to get it. The bigger the IT organization, the more likely they have multiple stakeholders, tools, platforms, and processes.   After talking to many of our customers, we compiled the top 5 tips for achieving app vision.

  1. Integrate existing lifecycle tool investments within an automated SDLC. You need to have a standard development process that helps you understand what’s going on. But it also needs to be flexible enough to have localized processes and different tools “plug in”



Today, Serena announced the availability of Serena Dimensions CM 12, the newest and most powerful version of our software change and configuration management (SCCM) solution. Over the years, Dimensions CM has earned a reputation for being one of the fastest integrated ALM solutions on the market and has helped thousands of customers increase development efficiencies, lower development costs and risks and ensure compliance to standards. The new version builds on these merits, providing release managers with dramatically improved processes around release management in the convenience of a single console for viewing, scheduling and executing release deployments and rollbacks.

While releasing applications into



Fast globeI’m just back from a trip to Australia where I conducted a number of Release Management seminars.  There was tremendous interest in release management in general and an even more overwhelming interest in release automation.  A Delivery Manager from a large international insurance company approached me after one of the seminars.  We engaged in conversation about their release management process and discussed the increasing complexity of application tiers and infrastructure environments.

This inevitably led to a white board where he proceeded to sketch their release process and draw



Great applications – or “killer products” – don’t originate within and then emerge magically from development. Innovation properly emerges from development’s close and iterative engagement with customers and the business. Whether developers use an agile or hybrid approach, focusing on how to consistently deliver quality to the customer remains the single most important strategy for delighting customers. In fact, organizations