Archive for the ‘Application Delivery’ Category

Continuous Delivery is all the rage for dev teams and the release management / application delivery marketplace.  And rightfully so, as it is the application delivery methodology that lets App Dev deliver the code.  It saves time and money as it cuts the time for applications to be delivered into production.

A key driver for Continuous Delivery has been the adoption of Agile as a development methodology.  Most of our long-term application lifecycle management (ALM) customers have implemented at least some agile development processes,



Thank you for the feedback on this blog series that examines how Serena gains insight from our customers into where our solutions need to develop. I have tried to respond to every one of the emails but apologies if I missed one. This time I thought we’d take a little sidestep and hear from one of our partners.

MMA Technologies is based in New Jersey. The team comprises of seasoned experts in the field of Release Management with decades of experience delivering business-critical applications into production for some of the largest financial institutions in the world. Eric Kunkel



Pink Elephant logoThis never gets old.  Innovation and validation, that is.  Serena’s innovation in the broad realm of ITIL processes was validated almost a year ago when we won Pink Elephant’s prestigious ITIL Innovation of the Year Award.  The new news is that we’ve just been selected as a finalist for this year’s award, further validating our ongoing innovation.

Our innovation this time is to directly address and automate the challenges of



We call our customer conference xChange because it is an opportunity to exchange ideas and insights. It is a once-a-year coming-together of the customer’s best and brightest with Serena’s leadership and development teams. We take time to learn from the customers as much as we have new information to impart.

In this 5-episode blog series I am going to introduce you to some of the key contributors that have helped shape and frame Serena’s direction. Through their experience and knowledge we have created leading solutions to businesses technology issues.

Our first contribution comes



We’re proud to announce that the significant advancements made to our Orchestrated IT solution set are now generally available.  Serena Orchestrated IT 4.0 was specially designed to help agile enterprises take full advantage of mobile, social and cloud capabilities.

For the Front Office, Development, and Operations, Serena Orchestrated IT 4.0 consists of Serena’s major solutions, including Serena Dashboard, Request Center, Demand Manager, Requirements Manager, Development Manager, Release Manager, and Service Manager.



Serena had a great turnout for the Mainframe xChange12 breakout sessions and the “xChange Again” webcast on October 4.  At xChange, our customers had many questions about the future of the mainframe.  In many respects, we are at the greatest crossroads in the history of the mainframe.  Three points were loud and clear from our customers.

1. Our customers are doing more with less.

With downsizing, mergers and acquisitions, and corporate restructuring, we have customers who now have only 2 or 3 ChangeMan ZMF administrators versus the 8



I am thrilled to announce Serena has been named a Leader by Forrester Research in its latest Wave ALM Report! This is a great accomplishment, as Forrester is one of the premier technology analyst firms in the world. Serena was recognized for its unique Orchestrated ALM offering, strategy and market presence and, even better, Serena scored a perfect five out of five for our integration and customization capabilities.

Here are some of the key excerpts from the Wave ALM



Orchestrated ITis how effective organizations develop and manage IT systems. That’s why Serena created a new 2-minute video to explain what Orchestrated IT is all about. This upbeat video debuted at xChange, Serena’s annual user



So the final prize giveaway has been won and the last canapé served. xChange12 is now in the archive as another stellar success … long live xChange13! I thought I’d share a few reflections on the conference this week with a view from the inside of the heady maelstrom that is the annual user conference.

The voice of the customer has always been the focus of xChange, it is, after all, where the name of the conference comes from. This year we were able to hear more of that voice and there was a real sense of progress and achievement in all the customer presentations. I got the sense that,



I watched a “me too” moment while in the xChange12 breakout session “How to Use the Power of Dimensions CM to Drive Continuous Integration” by Paul Caruana, a member of the Serena Support team. Paul was talking about how Serena uses Jenkins with Dimensions CM to enable continuous integration in our development lab. It was at that point that one of Serena’s customers asked about the ability to integrate Subversion (configuration management), Jenkins (continuous integration) and Dimensions CM (deployment). Before Paul could answer, three other customers added, “We want to do that too. What’s the answer?” As a software provider, we obviously want our customers to use as much of our software as possible.