While the Agile revolution isn’t done yet, the methodology is rather widely adopted now in development organizations.  This is especially true when what are being developed are Revenue Applications, apps that are directly used by customers in the course of business.

The game changer for winning the RevApp race has thus moved downstream to Change & Release Management.  Efficiently capturing Change Requests, triaging those CRs, routing and fulfilling them are part of the solution.  So is automating  deployments of both application and operational changes.  Fail at this and

Continuous Delivery is all the rage for dev teams and the release management / application delivery marketplace.  And rightfully so, as it is the application delivery methodology that lets App Dev deliver the code.  It saves time and money as it cuts the time for applications to be delivered into production.

A key driver for Continuous Delivery has been the adoption of Agile as a development methodology.  Most of our long-term application lifecycle management (ALM) customers have implemented at least some agile development processes,

Welcome back to the blog series that examines how Serena gains insight from our customers into where our solutions need to develop.

In our second episode we hear from Matt Stratton at Apartments.com. Any online business needs to have maximum velocity in IT in order to maintain its competitive edge. To rapidly innovate and turn software versions, Apartments.com has to release software very fast, with repeatable accuracy and efficiency. The pressure was on at Apartments.com because of the development team’s move to Agile methods and the need to ensure business continuity. Two

IT organizations are being called upon to provide the most mission critical of services – delivering and maintaining revenue-generating applications that are the face of the business. But a recent survey of 200 IT professionals from a variety of industries revealed an appalling lack of service management process and tool maturity within organizations. This severely impacts their ability to respond to the increasing pace of service demand from the

Another survey, another clear sign that IT needs to focus on the entire IT lifecycle in order to be more successful. Earlier this year, we surveyed about 1000 IT professionals, who indicated that development was doing relatively well. However, when it came to upstream and downstream processes like defining requirements and releasing apps into production, they told us a very different

Apartments.com is the #1 online rental search destination and the way they stay #1 is with high velocity product releases and deployments.  Matt Stratton of Apartments.com recently lit up xChange12, Serena’s global user conference, with their success story.

Apartments.com‘s technology teams were doing two-week sprints but found that releases needed to be managed better and automation was a must.  According to Matt Stratton, Director of Technology Operations at Apartments.com:

“In our business, we can’t afford to have

It is time to name and celebrate the winners of our latest contest. The “IT Agility Deserves a Beer” contest generated many entertaining and creative haikus from a variety of submitters, including some entries from our awesome customers. The contest played in nicely with our recent Orchestrated IT for the Agile Enterprise products launch and generated some nice buzz at

Day 2 at xChange12

Speeding ALM implementations, Peter Raymond from R&D described Serena’s Orchestrated ALM reference architecture. Walking through domain models, artifact relationships and process models, the reference architecture provides a blueprint to help our customers coordinate and integrate processes and tools across the Application Development and Delivery lifecycle. He then described a customer implementation that was expedited through use of the reference architecture to simply revise and adjust forms, workflows and integrations quickly and efficiently.

There was plenty of excitement when Jack Leon, also from R&D, revealed the evolution of our process-based agile

Orchestrated IT – a modern and agile approach to IT Management – is now moving to its next phase of evolution.  This big step keeps O-IT in the forefront of IT management for agile enterprises, in part by richly supporting today’s technology imperatives of mobile, social and cloud.  You can learn about how the various O-IT solutions are being upgraded here.

But first, what are Agile Enterprises?  Today’s business is

Today’s successful enterprises are quicker than their competition when it comes to rolling out and updating externally facing apps and online services.  We at Serena have found that Orchestrated IT helps achieve this sort of IT agility.  And we’ve also found that the heroes who work in world-class IT organizations tend to like craft beers.  Surprised?  I think not.

So we’re looking to celebrate IT agility through poetry, haikus in particular.  The winning