I love it when I hear how Serena Business Manager (SBM) can help automate tedious paper-based processes, increase visibility and transparency, and eliminate resource waste. There must be many examples of IT and business processes that can similarly benefit. So, in this holiday season of cheer, let’s give thanks to Kingman Regional Medical Center (KRMC) for showing us the way.
KRMC is a non-profit medical center (pictured above) that focuses on the work environment and continuous improvement so that they can provide the highest satisfaction to their patients. When their Capital Expenditure Process was bogging down staff and practitioners with manual processes and approvals, KRMC turned to Serena for an automated IT process solution.
Learn how this helped KRMC refocus on patient care and enabled Andrea Williams, a KRMC Business Analyst, to realize the benefits of IT process automation with the full support of her manager and CIO. Read the entire case study.
With the release of Serena Business Manager (SBM) 10.1.3, we are introducing some exciting new capabilities in the SBM platform, and driving considerable advances and improvements in both Serena Release Manager and Serena Service Manager solutions. I’m thrilled with:
Significant improvements to reporting and a user-configurable dashboard elevate the power of SBM. Together with a raft of additional features and enhancements, we are delivering significant benefits to users of SBM, Serena Release Manager and Serena Service Manager.
We look forward to showcasing the considerable advances and improvements in upcoming weeks, and continuing to deliver innovations in both our core SBM platform and SBM-powered solutions. Register for the live demonstration on December 17: What’s New in Serena Release Manager, Serena Service Manager and SBM.
I’m thrilled to announce Serena’s sponsorship at the Gartner AADI summit from December 3-5 in Las Vegas. I will be available for face-to-face meetings, along with a number of my Serena colleagues, at booth 313 at the Sponsor’s Pavilion. We look forward to answering your questions and enquiries on Serena Application Development and Delivery solutions and sharing details of imminent and future Serena product releases that will allow you to modernize, innovate, enable and empower your business.
On Wednesday December 4th, I will host a lunch discussion on how “Agile Requires Modernizing the Rest of the Development Lifecycle.” I look forward to hearing your views and sharing insights from both customer implementations and our strategic roadmap.
If you or your colleagues are attending the Summit, make sure you swing by our booth to view demonstrations, simply get your questions answered, and participate in a survey for a prize. And remember to keep calm and release more!
I’m often asked by customers how they can best modernize their software development practices. After all, many organizations are under increasing pressure to respond to their business or customer needs faster, while delivering with higher quality to on-premise, virtualized and increasing cloud environments.
Many early adopters of agile have seen the challenges of responding faster move downstream, from development to release and operations, while the business continues to request better transparency and visibility into the status of development and release streams. While development and test practices are increasingly coupled, and there is increasing adoption of continuous delivery practices to further automate delivery to production, development teams are still challenged with the complexity of managing multiple development and release streams. In talking recently with a director of software development, a large part of the discussion centered around his desire to assess and view the health and quality of his multiple development streams while streamlining the assembly of his release configurations in preparation for deployment.
As a former manager of development, I can recall placing significant focus on understanding the health and quality of our development branches/streams at all phases of development, the frustration many of us shared with the increasing complexity of project and branch merging, and the encouragement of collaboration and communication across all stakeholders and functional teams, so we did not waste time unnecessarily in preparing reports. While agile planning is no longer new, and we are seeing a growing focus on addressing release management challenges, I maintain there is tremendous innovation and potential for organizations to modernize development practices further to complement both agile planning and continuous delivery.
Returning to the discussion with the director of software development, we focused discussion on the need to advance and improve parallel and concurrent development practices, in particular around the introduction of visual indicators of the health and quality of development streams (to include the status of associated changes, automated builds and tests), and improving integration of the collaborative peer review process directly into the development activities. While a Peer Review process is often seen as standalone, I believe it should be integral to a modernized development practice.
I was delighted to share the investment Serena is making in the next generation of Dimensions CM, which directly addresses the evolution of modern development practices and further streamlines the complexity of managing multiple streams and streamlining the assembly for release. We are seeing great customer reaction and participation in the Preview Program, which speaks volumes to the ongoing customer interest and demand for modernizing software development practices.
Here at Serena we’ve long viewed the Application Lifecycle as a process and we need to see it in the context of the Agile Lifecycle, ensuring we not only modernize development practices but ensure orchestration with upstream planning and work item management, and down-stream release management and service management.
Get your ticket to the next feature presentation of Serena’s DevOps Drive-In webcast series, “How to Achieve DevOps Nirvana” on April 25. Along with release management expert Eric Kunkel from MMA Technologies, we’ll share our experiences designing and implementing release management processes and solutions for several different organizations. Many of the companies that Eric has worked with have already enjoyed benefits like:
Whether you’re new to the DevOps movement or an experienced practitioner, I guarantee you’ll gain some knowledge from this webcast that you can easily put to use immediately. Plus, I’ll throw in a bag of popcorn. Register now for the “How to Achieve DevOps Nirvana” webcast.
See also past and upcoming presentations in the DevOps Drive-In webcast series. A couple have sold out and the ones coming soon look to be blockbusters!
Serena looks forward to hosting a vibrant, interesting and breakout-session-rich Federal User Group at the Newseum in Washington, D.C. on April 3rd, 2013. This year’s agenda is directly driven by the feedback from Federal agencies, customers and partners. So please mark your diaries and sign up here.
This year’s tracks include:
Among the advances and improvements, you will hear about how to bring agility into application development and delivery processes, including agile planning and continuous delivery. Within Service Transition, you will learn how to optimize and drive efficiency of change and release management processes while securing tremendous business value. Finally, you will hear about key and critical updates to orchestrating IT from Demand, through Development, Release and Service management.
Greg Hughes, Serena CEO and President, will be on hand to discuss Serena’s strategic path ahead with your agency in 1:1 meetings. Another highlight is The AnswerZone, where Serena product experts and gurus answer any question you have, on any subject. Finally, all Federal User Group attendees are eligible to attend the free Federal Boot Camp sessions the following day, April 4th, also at the Newseum.
We very much look forward to meeting you, hearing from you, and understanding how we can best service your agency’s requirements and the needs of your customers. Register now!
Continuous Delivery is all the rage for dev teams and the release management / application delivery marketplace. And rightfully so, as it is the application delivery methodology that lets App Dev deliver the code. It saves time and money as it cuts the time for applications to be delivered into production.
A key driver for Continuous Delivery has been the adoption of Agile as a development methodology. Most of our long-term application lifecycle management (ALM) customers have implemented at least some agile development processes, and Continuous Delivery is next up for them.
At Agile 2012 last year, we surveyed the audience and found that 49% of the respondents’ companies have significantly adopted the use of Agile for development. And 55% of those respondents said that they are “already there” or “getting there” in the use of Continuous Delivery. Take a look at the infographic from the Agile 2012 conference and survey. Note also that we’ll be at Agile 2013 in August and we’ll rerun the survey and provide our annual Agile Conference Survey report for you! We’ll see what the adoption rate for Continuous Delivery is after another year.
While Continuous Delivery does provide great value, it is not appropriate for all application deployments. Many applications require a separation of duties: App Dev develops and IT Ops deploys. Hence, deployments into production follow the traditional stage gate methodology and are handled by IT Operations. This hybrid of Continuous Delivery and Stage Gate Delivery is Continuous Deployment; it can be implemented with Release Automation plus release process control and management of the hand-offs between App Dev and IT Ops.
To learn how you can implement Continuous Delivery as quickly as possible while still supporting the traditional stage gate delivery process, watch our recent webcast “Implement Continuous Delivery with Traditional App Dev Processes“ featuring Julian Fish, Director of Development for Serena Release Manager.
Another survey, another clear sign that IT needs to focus on the entire IT lifecycle in order to be more successful. Earlier this year, we surveyed about 1000 IT professionals, who indicated that development was doing relatively well. However, when it came to upstream and downstream processes like defining requirements and releasing apps into production, they told us a very different story.
Just recently, Serena conducted a survey with Agile2012 attendees and they tell us a similar story. While agile software development was getting good marks for customer satisfaction, it was clear that communication across the enterprise was a major challenge facing IT organizations who wanted to make all of IT more “enterprise agile.” In fact, more than 50 percent of respondents indicated that understanding and also prioritizing customer demand needed the most improvement for agile to be successful. What’s more surprising is that when it came to deploying releases into production, only 30% – 40% of Support and IT Operations – the teams that are the first line of defense for helping customers – had any visibility into releases. Check out the full infographic.
With this in mind, it’s comforting to hear that many of our customers are already looking across the whole IT application and service delivery lifecycle and embracing the concept of Orchestrated IT. By orchestrating planning, development, deployment and service, while optimizing visibility through an executive IT dashboard, IT organizations can better understand how they can better deliver what the business really needs. In fact, Serena customers that have orchestrated information and communication across the whole IT lifecycle have realized some amazing results. “What is Orchestrated IT? Check out this short 2-minute video that explains what Orchestrated IT can do for you.
…and it is not the after effects of xTravaganza
A demonstration of Serena’s Development Manager kicked things off for the early birds with Mike Troth from R&D describing the persona-based UI workbench and the evolving and rich user experience of Serena’s Orchestrated ALM solutions. Armed with a second coffee, many then headed over to hear Iryna Lutsiuk from the Quality Assurance team reveal an internally developed SBM application for test case management being used to manage test cases, test requirements, test runs across all Application development teams…..oh boy, I lost count of the number of customers asking when they could have it. What a great moment for Iryna and her team. With customers now dazed with excitement, it was time to head over to hear the future of Software Configuration Management and here again, Alex Shevchenko from our R&D team orchestrated even more buzz and excitement and injected some tremendous humor as we neared the end of a terrific xChange12.
Day 2 at xChange12
Speeding ALM implementations, Peter Raymond from R&D described Serena’s Orchestrated ALM reference architecture. Walking through domain models, artifact relationships and process models, the reference architecture provides a blueprint to help our customers coordinate and integrate processes and tools across the Application Development and Delivery lifecycle. He then described a customer implementation that was expedited through use of the reference architecture to simply revise and adjust forms, workflows and integrations quickly and efficiently.
There was plenty of excitement when Jack Leon, also from R&D, revealed the evolution of our process-based agile planning solution to achieve end to end agility across the ALM lifecycle. The level of audience participation and engagement revealed a high degree of appreciation from Product owners, Scrum masters, and Development managers and we look forward to working with members of our Special Interest Group as we continue to optimize the agile user experience across planning, development and release.
Matt Stratton from Apartments.com took the agile theme a stage further when he described their ITSM and Release Automation solution. Key highlights and learning included a heavy focus on automation of manual deployment tasks and activities, a need for a well-defined branching and merging strategy in development to streamline activity from the delivery teams, and a re-orientation of roles/responsibilities across Development, QA and Tech Operations. The resulting applause wrapped up a terrific day at Serena xChange12 as we headed to the xTravaganza party at the House of Blues.