Serena Blog

where.to.startDevOps turned five last October, and while five years seems like a long time in terms of the technology adoption lifecycle, DevOps and Continuous Delivery still seem perched on the Enterprise IT chasm. The Pragmatists get it. They are under pressure from the business to deliver business value faster, better and more cheaply and the Visionaries and Early Adopters have proven that Continuous Delivery fits the bill.

The problem is that Enterprise IT can

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FullSizeRenderSo we are off and running with xChange 2015. Record crowds in the breakout sessions and a packed house for the kickoff general session this morning.

Greg Hughes talked about the need to “Move Fast Without Breaking Things” and his first love … a 128k RAM, twin 320kb floppy, 32lb “portable” computer. He drove home the critical need of modern organizations to create an infrastructure environment that supports dev teams

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Tags: xChange


Serena Central - Your Serena community and marketplaceToday Serena Software launched our new community portal Serena Central which provides an enhanced user experience for customers and prospects looking to get the most out of their tools. The new site expands on our previous user communities focused around Build, Learn, and Connect.

Build



What a terrific first meeting of the quarterly Dimensions CM Virtual User Group (VUG).VUG Group

We were joined by one of our early adopters of the innovative Dimensions CM 14 release, Carmelette Benson of Health Care Service Corporation. The VUG was treated to an exceptional upgrade story that engaged the free Upgrade Lab to advance their planning and readiness, and worked collaboratively with

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Well! We’re all set to go! We have a great agenda, a fantastic lineup of speakers and some fun activities planned. If you haven’t registered yet there is still time – you can register here.

Let’s take a quick tour of the highlights …

  • Over 70 in depth technical sessions – nearly half delivered by customer practitioners just like you
  • Major new product announcements you will only hear at xChange
  • Incredible end-to-end demo of modern software development infrastructure – “The Mother of all Demos”
  • Important new thought leadership about The Secure SDLC – new whitepaper

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We are still not there yet are we. The idea that IT is an “always on” utility, or better yet, keep.calm.and.unlock.it.32 a competitive advantage for the business.

Every year there are ton of examples illustrating that we still have a lot of work to do.  Whether it’s shutting down the Russian stock market for a couple of hours, deploying Read More



toolchainOnce the developer checks in a change, how long does it take your organization to deliver it to the customer?  The path to production can take many turns, have many dips, and fall short in terms of quality and expectations.  IT organizations struggle with major process and toolchain gaps between develop, build, deploy, and release.  Come join us at the December Serena DevOps Drive-in as Julian

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How do you become a high performance IT organization?  Earlier in the year we had Glenn O’Donnell of Forrester on our Serena DevOps Drive-in webcast to answer this question. Glenn outlined the fact that we are in the beginning of an IT industrial revolution: IT is currently too slow, has poor quality and customers don’t trust IT. This current state has

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If you are planning on coming to xChange I want to remind you that the early bird pricing expires on December 31st. Right now you can save $200 off the registration fee.

If you haven’t looked at the agenda yet I’d recommend hopping over to the xChange website so you can the amazing list of topics and keynotes we have planned for you.

See you in Washington DC in March!

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Tags: xChange


The best just got better.

With the release of ChangeMan ZMF 8.1 a new era of software development becomes possible for the mainframe. With over 400 customer requested ideas implemented and groundbreaking innovations in cross-platform SDLC support, this release makes managing software development, from idea to deployment more streamlined, more automated and more reliable than ever.

Leading enterprises are under pressure to deliver innovation rapidly to satisfy their customers, while maintaining high quality and integrity, and reducing cost and risk. Agility and accelerated application delivery is required but companies struggle to deliver mainframe changes at the pace that the business

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Technical blog posts

The Chrome DevTools command line is an extremely powerful tool for developing/debugging/testing JavaScript in real time on your forms.  You can manipulate the UI by typing commands that use the AE JavaScript library, or even define/execute your own methods while viewing states or executing transition forms.  You can write, test, and refine your custom JS code directly in the browser, and not go back to Composer until you're pasting in the final result!

To access the Console, simply navigate to the desired SBM page and then press the "F12" key. Then, select the "Console" tab and look for the > prompt:console_1.png


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Tags: SBM


(Note: I attended a wonderful class facilitated by Erika recently, where she asked us to share a tip with the other attendees. A couple of my classmates wanted to see my tip, so here it is.)

My current SBM customer uses tabs. Lots and lots and lots of tabs. Progressive tabs representing workflow stages. Functional tabs representing organizational structures. Tabs for system fields, tabs for notes and attachments...


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Tags: SBM


b2ap3_thumbnail_CAB_Profile.PNGUsing role-based personalization to show only related features to a group of users has many benefits. To name a few:

  • Gain quick access to relevant and targeted information
  • Decrease the amount of training or support from your department
  • Increase overall productivity

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Tags: Dimensions CM


In Work Center, administrators can create and share Dashboard and other views such as Activities, Backlogs and Calendars.  In SBM 10.1.5 we introduced a new feature on the Sharing tab that is available only for admins - the ability to automatically pin the shared view to the left side navigation menu.  This means that each user in the sharing list will see the view automatically appear in their menu when they next log in to Work Center or even just navigate to the particular application.


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Tags: SBM


Serena Service Request users have seen the following appear when they have entered words in the title field: 

b2ap3_thumbnail_3-19-2015-2-41-00-PM.png

This message box informs users that there is a knowledge base article that has matching words in its title. Users can easily view the existing articles, and then use an article to resolve the issue without help from the help desk. 


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Tags: Serena Request Center


On complex forms it can be difficult for an end-user to discover and find required fields, especially when they are hidden behind tabs or collapsed sections. To make this easier in solutions like SSM, we created a small JavaScript utility for enhanced validation that finds and navigates to required fields. Just add the script to your form and you get the following features.


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Tags: SBM


How to implement a simple application rollback scenario.

The following document describes how you can configure an SDA application process to use advanced inventory management. This then allows the application process flow to be configured to allow for a post deployment diagnostic step to be run and automate an automated rollback mechanism upon the diagnostic test not passing.

To access the document please click on the following link.

An accompanying KBTV video will be available soon.


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Tags: SDA/Deployment Automation


SBM process apps may include target servers and / or endpoints that need to be updated when the server that house the AE and / or OE change.  This document covers how to make a SBM database work as expected by redeploying or promoting process apps after moving servers.
 
I have tried to include full detail about environments and about why we need to each step to refresh a database and/or move to a different application server.  Here is the quick view of what we need to do.

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Tags: SBM


How many times have you created a complex notification rule or escalation and wanted to test it before going live but just wish you did not have enable all of your notifications and cause heartburn for your users?

I get this question all of the time and discovered that we added this capability in version 10.1.2.

The key is the use of the out of box, "Console" channel plug in.  What it does it log the email notifications in the ns.log file so you can ensure that the right notification, notifies the right people at the right time.  As a bonus, it will also show up in the Work Center UI notifications.


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Tags: SBM


Many of the most common questions about new releases revolve around the platform matrix.  What operating systems will be supported?  Will it support the latest browsers?  When will the older versions of the database be dropped from the matrix?  These questions are important because you need time to plan for any changes that are happening - either with your own environment or due to changing support within the product.  To help with any such decisions, I'd like to share our current thoughts about what is changing in the next major release of Serena Business Manager.  The next major release is tentatively planned for release by the end of CY2015.  


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Tags: SBM


b2ap3_thumbnail_Error-Item_has_a_binary_format.PNGYou just added a new file to your Dimensions CM stream (or project), made a few changes and now want to check out the new feature Annotation View. Instead of seeing information about each revision, you instead get the dreaded message “COR-440000 1E Error: Item has a binary format.”

Two of the most common reasons for this to occur are:

  1. The file used the default upload rule or
  2. Your upload rule identifies the file as the wrong type.

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Tags: Dimensions CM


In this blog, we'll discuss the use of the Relational Grid option of the Embedded Report widget in Composer that enables you to replace single and multi-relational field controls on custom state and transition forms.  We'll also show how to filter the list of candidates by binding query controls to the grid.  We recommend you use this functionality only for state forms if you are running on a version of SBM earlier than 10.1.4 because of problems when the report results were paged or filtered on transition forms.  These problems were addressed in SBM 10.1.4.

The Problem

When your users view or edit the value of a single or multi-relational field on a form, the values displayed and the choices offered are presented as a summary of the related record, using the Value Display Format (defined for the table) which combines static text and field values into a single string.  While this can be a handy summary of the record, sometimes you'd like to see and search against other information about the related record(s). 

For example, in a state form, you may wish to display something like this:


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Tags: SBM


Many administrators would utilize Serena Single Sign-On with all of its security features if it would log their users on to SBM using the Windows Credentials of the user logged on to the workstation.  As of SBM 10.1.2.x, Serena SSO now does "Windows Single Sign-On".

To setup Single Sign-On and Windows Authentication, setup the authentication tab of the SBM Configurator as follows.  Validate user credentials against Windows domain, and user sessions are managed by Windows Authentication (SSO).  SBM uses both NTLM and Negotiate.


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Tags: SBM


Tracing ODBC Data Source feature can be useful to diagnose problems when we need to know which SQL statements are running against database. Active Diagnostics is cool feature, but it does not log all statements and sometimes you might be interested what is missed in AD log file. For SQL Server you can use SQL Profiler tool. However, for Oracle it's much more complicated.


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Tags: SBM


This article discusses UI internals of SBM Work Center and provides step-by-step procedure to customize Work Center UI beyond simple header/footer changes.

The target audience for this article is SBM implementation consultant with programming experience in HTML, CSS, JavaScript, JQuery, etc.


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Tags: SBM


Over the 17 years I have been providing consulting through our Professional Services team, I have identified a few easy tips for saving time and money as well as ensuring a successful investment.

Be Prepared

Work with Serena to understand any prerequisites which need to be satisfied before starting the Services. This includes the following:

  • Identifying internal stakeholders, sponsors, and supporting staff - without their involvement and support there cannot be success.
  • Providing physical and network access for the Serena staff as appropriate
  • Procuring servers with the correct OS version for the products being implemented.
  • Installing and configuring any prerequisite software
  • Procuring databases on a supported RDBMS with any appropriate character sets or other configuration details as needed.
  • Establishing any networking elements needed in advance. This includes DNS aliases, firewall rules, VIPs, WIPs, and Load Balancers.

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Tags: SBM


Often we find that we need to make iterative changes to a form's JavaScript to get it to work the way we want.  Making changes to the JavaScript in Composer and redeploying the process app can take considerable time, in addition to, making a lot of extra published versions of the process app.  There is a better way to test JavaScript on your development server.

First, create your JavaScript in Composer, attach it to the form and deploy the process app.  This will give the script its unique ID and put it on development server for you.

Next, logon to the development server via Remote Desktop.


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Tags: SBM


As I talk with customers, there seems to be a misconception of Serena Single Sign-On (SSO).  The result is a modern authentication system not getting adopted in favor of the status quo.

SSO is used with all of our core products, and first appeared in the TeamTrack line with SBM 2008.  Despite its name, Serena Single Sign-On is not single sign on to workstation and browser.  It is a mechanism for handling sessions and authentication of web services.  SSO does handle browser sessions as well as web services.  Think of it as Web SSO.

Serena SSO is based on working group standards for web SSO.  It uses the same modern concepts for handling sessions and authentication as other authentication systems such as ADFS, Tivoli and Open SSO to name a few.


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Tags: SBM


When SBM introduced custom forms, we provided a new capability to create your own designs for the forms your users see.  One downside of this, as compared to quick forms, is that they did not respond to changes in the data model.  For example, when you add a field to the table, the forms are not automatically updated.


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Tags: SBM


The PDF document describes the following steps

1. Installation of the Serena Deploy plugin

2. Configuration of the plugin

3. Creation of a simple Jenkins item

4, Configuring the item to create a component version

5. Extending the configuration to perform an SDA deployment

 

Click on the this link to access the document in PDF format. 


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Tags: SDA/Deployment Automation