IT Service Management and Enterprise Service Management becomes one

Research-in-action-report

We are delighted to have been recognized as a leader in Enterprise Service Management in Research In Action Selection Matrix.

Of particular note, the report emphasizes how Serena differentiates in realizing the importance of integrating Application Lifecycle Management and ITSM processes for the future of IT Service Management. For many years, we have seen customers increasingly adopt SBM for automating Business, Application Development, and IT Operations processes.

  • Serena Business Manager (SBM) is the leading low-code process management platform for development and operations teams to orchestrate and integrate IT and business processes. Used extensively for software development, delivery, and operations groups.
  • Serena Request Center (SRC) provides IT with a centralized request center that can serve as the “store front” for IT promoting self- service, streamlining request fulfillment processes and cutting IT costs.
  • Serena Service Manager (SSM) presents a process-driven approach to ITSM that allows business and IT to work together in perfect harmony and comes packaged with fully functional, easy to use applications for request, incident, problem, financial asset, knowledge and change management with a configuration management database (CMDB).

We value our many customers who have validated Serena’s strategy of building modern solutions that empower Application Lifecycle Management and IT Operations to move fast in providing and servicing critical business needs without breaking things.

If you missed the press release, you can view it here.

I also invite you to access the vendor selection matrix here.


Ashley Owen is the Director of Product Marketing for SBM, Dimensions RM, and Dimensions CM at Serena Software. Ash has worked at Serena Software for more than 25 years and is passionate about solving application delivery problems spanning demand, development, and deployment.



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