I am proud and excited to announce that Serena Software has earned the 2013 Omega NorthFace ScoreBoard Award℠ for achieving excellence in customer satisfaction in the area of Customer Support.
This is particularly rewarding because the feedback and ratings are based solely on a random selection of our customers around the world, throughout the year. Not only did Serena earn this award last year but this marks the seventh year that we have earned this high honour.
Receiving third party recognition proves our ongoing commitment to building long-term customer loyalty by delivering a high quality customer experience, way beyond just technical support. The comments we receive directly drive improvements in our communication and support processes, ensuring we go well beyond supporting our customers…to delighting them! For more information about the award, see the press release.
|Peter Sianchuk is Group Vice President, Customer Experience & IT at Serena Software. He leads the Customer Support organization, the Information Technology department, and the PMO.|