The “7 Deadly Sins of Managing IT Demand” are undermining business satisfaction with IT. They’re the reason why IT struggles fulfilling business demands and answering some key questions from the business:
So what are the 7 Deadly Sins and how are they jeopardizing IT success?
Once you’re aware of these 7 Deadly Sins, only then can you start taking steps to conquer them. First, I encourage you to read the brief whitepaper, “A Fresh Look at IT Demand Management: Four Steps to Intelligently Fulfill Demand Across the IT Lifecycle.” Then subscribe to the Serena blog so you can catch our upcoming post, “How to Conquer the 7 Deadly Sins of Demand Management.”
|Ben Cody is Vice President of Service Management Solutions at Serena Software. Ben has a broad background in information technology, with more than 17 years of experience in product development and product management. Prior to joining Serena, Ben was Senior Director of Product Management for BMC’s Service Management product family, including the Remedy product line.|
You are soo right!
I often see exact these challanges in the demand management.
And havent we gone through all 7 dealdly sins in various projects!
[...] IT Demand By Ben Cody on Mon December 3, 2012 3:26 PM In my last blog post, I wrote that the “7 Deadly Sins of IT Demand” are driving down business satisfaction with IT. Any of these sins can make it extremely [...]