We’re just a few weeks away from publishing our ALM research survey based on almost 1000 IT professionals. One thing that’s clear: when it comes to understanding what’s going on across IT, IT is often in the dark. Customers tell me the same thing: they have good tools especially in development, but when it comes to gaining insight across all their IT processes, they face massive challenges. Different platforms, expensive “heavyweight” Business Intelligence tools, localized processes. IT doesn’t need more Business Intelligence – IT needs IT Intelligence!
What is “IT Intelligence” exactly? IT Intelligence is insight into all IT processes, tools, infrastructure, mainframe and more. It’s not just reporting on release status or seeing the Service Level Agreement (SLA) for a help desk team. It’s understanding how all IT processes, data and metrics all relate to each other, so IT can be as effective as possible.
IT Intelligence allows everyone from IT executives to team members to external stakeholders to understand what’s going on across all IT. For example:
IT Intelligence isn’t just BI reinvented. IT needs insight without all the custom programming, long deployments and rigid modeling that plague traditional BI tools. In order for IT to gain better knowledge and understanding, IT Intelligence should be:
I encourage you to see IT Intelligence for yourself. You can try out an interactive demo of our new Orchestrated IT Dashboard.
|Ashley Owen is the Director of Orchestrated ALM Strategy at Serena Software. Ash has worked at Serena Software for more than 20 years and is passionate about solving application delivery problems spanning demand, development, and deployment.|