Exciting times at Serena right now! We just announced the newest version of Serena Service Manager, the only ITSM offering on the market today that leverages a process-based approach. We’ve been advocating the need for orchestrated service management. In other words, a way to automate ITSM processes so that they become transparent, configurable and connected. I’m happy to report that Serena Service Manager delivers.
Here’s what you can expect from the new solution:
Get a comprehensive view of Serena Service Manager and learn how it can help you combat your current ITSM challenges around flexibility, visibility, and usability inherent in legacy ITSM solutions.
|Ben Cody is Vice President of Product Management at Serena Software. Ben has a broad background in information technology, with more than 17 years of experience in product development and product management. Prior to joining Serena, Ben was Senior Director of Product Management for BMC’s Service Management product family, including the Remedy product line.|