I think everyone agrees exceptional and horrible help desk experiences can make lasting impressions. Everyone has had to deal with that incredibly inept or perhaps really fantastic call center representative in a desperate time of need. On the flip side, service desk agents have their own stories to tell, of clueless users, obtuse systems and heroic colleagues.
Serena is kicking off a Twitter Help Desk Haiku Poem Contest to capture these experiences in verse.
We want you to tap into your creative side for a chance to win an iPad 2 and hear your most horrendous or utopian help desk stories in the form of a Haiku poem. The contest will kick off on Tuesday, August 23, 2011 and end on September 26, 2011 at 11:59 p.m. ET.
To enter, write and submit a Haiku poem (17 syllables total with three lines of 5-7-5 syllables) on a help desk experience. Each line of the Haiku should be separated by a period, comma or slash. All entries must be submitted via Twitter to @Serena_Software, and include the hash tag #HelpDeskHaiku.
A panel of judges will select a winner based on creativity, humor and relevance. The winner will be announced at Fusion 11 hosted by itSMF and via Twitter on September 27th, 2011.
For official rules and prize information, please visit: www.serena.com/helpdeskhaiku
|David Hurwitz is SVP of Worldwide Marketing at Serena Software.|