Serena Service Manager Breaks New Ground

Breaking new groundSerena is very proud to announce the next release of Serena Service Manager (SSM).  SSM is a comprehensive IT Service Management Solution that enables the delivery of a full range of IT services, including Service Portal, Service Catalog, and ITIL-based Help Desk Services including Incident, Problem, and Change Management.  These services are integrated with each other, and can be easily integrated with your existing ALM tools and your business applications.  This enables an uninterrupted, seamless fulfillment process across disparate systems, as well as a full 360-degree fulfillment view.

SSM is built on top of Serena Business Manager (SBM).  Therefore, SSM inherits the ease-of-use, time-to-value, and custom fit capability of SBM.  Customers no longer have to tolerate the complexity, rigidity, and on-going operational and professional services costs associated with current ERP-like service management solutions.  SSM allows you to enjoy a time-to-value and TCO model that can’t be matched by traditional ERP-like service management systems.  This is why we can say that Serena can be implemented, modified, and extended to your existing in-house systems in a 10th of the time and at a 10th of the cost compared to traditional ERP-like service management systems.

Serena Service Manger can operate in our cloud, your cloud, hybrid cloud or on-premise.  SSM can be custom fitted to your needs in all these environments, fully supported by Serena.  Traditional cloud-based offerings ascribe to the “one-size-fits-all” model for use on their cloud.  Serena Service Manager offers a custom fit solution, in all environments, while providing the necessary integration to existing ALM tools and business applications behind your firewall.   This can all be performed in a 10th of the time at a 10th of the cost compared to traditional one-size-fits-all solutions.

Learn how SSM can benefit your organization by registering for the July 27 webcast, Top 5 Ways to Boost End User Satisfaction with IT: A Live Demo of Serena Service Manager.  I hope to meet many of you at xChange 2011, our upcoming Serena User Conference in September!


John Nugent is the former President and CEO of Serena Software.



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