Greg Hughes talked about the need to “Move Fast Without Breaking Things” and his first love … a 128k RAM, twin 320kb floppy, 32lb “portable” computer. He drove home the critical need of modern organizations to create an infrastructure environment that supports dev teamsRead More
We were joined by one of our early adopters of the innovative Dimensions CM 14 release, Carmelette Benson of Health Care Service Corporation. The VUG was treated to an exceptional upgrade story that engaged the free Upgrade Lab to advance their planning and readiness, and worked collaboratively withRead More
Well! We’re all set to go! We have a great agenda, a fantastic lineup of speakers and some fun activities planned. If you haven’t registered yet there is still time – you can register here.
Let’s take a quick tour of the highlights …
Once the developer checks in a change, how long does it take your organization to deliver it to the customer? The path to production can take many turns, have many dips, and fall short in terms of quality and expectations. IT organizations struggle with major process and toolchain gaps between develop, build, deploy, and release. Come join us at the December Serena DevOps Drive-in as JulianRead More
How do you become a high performance IT organization? Earlier in the year we had Glenn O’Donnell of Forrester on our Serena DevOps Drive-in webcast to answer this question. Glenn outlined the fact that we are in the beginning of an IT industrial revolution: IT is currently too slow, has poor quality and customers don’t trust IT. This current state hasRead More
If you are planning on coming to xChange I want to remind you that the early bird pricing expires on December 31st. Right now you can save $200 off the registration fee.
See you in Washington DC in March!Read More
The best just got better.
With the release of ChangeMan ZMF 8.1 a new era of software development becomes possible for the mainframe. With over 400 customer requested ideas implemented and groundbreaking innovations in cross-platform SDLC support, this release makes managing software development, from idea to deployment more streamlined, more automated and more reliable than ever.
Leading enterprises are under pressure to deliver innovation rapidly to satisfy their customers, while maintaining high quality and integrity, and reducing cost and risk. Agility and accelerated application delivery is required but companies struggle to deliver mainframe changes at the pace that the businessRead More
Today Serena is announcing ChangeMan ZMF v8, a major update to our flagship mainframe SCCM solution. Why the continued large investment by Serena in the mainframe? Read on…Read More
The SBM REST widget provides an easy way to display information that is available RESTfully via 3rd party tools. The REST grid is useful for displaying data and allowing selected rows within the grid to populate other mapped fields on the form, but out-of-the-box it does not provide an easy way to drive business/process logic.
If you've used SBM much, by now you'll have encountered rules defined in Composer. In this blog, I'll walk you through how to define and use rules in your process design and explore the many common and less common ways they can be used.
As a manager at Serena Software for the North America Dimensions and Version Manager Support teams, I’d like to share with you how a case’s severity and priority is used within our organization.
During the average workday, Serena Support receives 90 new cases that come to us over multiple avenues. To help us organize these issues around the level of impact they are causing your business, we use two different categories of equal importance, severity and priority, to ensure we establish appropriate response times.
The basics of actually adding one or more users to SBM can be found in the SBM Application Administrator Guide. So, why am I writing this blog entry? What is so complicated about adding users? It's simple if you only have one environment. It can get more challenging when you need to use the same users and groups in separate staging and production environments.
SLA information is not currently available in the standard listing reports and so there are a number of techniques you can use to help extend the SLA default reporting capabilities.
One of the most powerful and useful features of SDA is snapshots. If you are not using snapshots, then you are not really getting the most out of SDA. In this post I will explain what a snapshot is and how to use them effectively. I will also look at some of the more mysterious snapshot features.
(Note: I attended a wonderful class facilitated by Erika recently, where she asked us to share a tip with the other attendees. A couple of my classmates wanted to see my tip, so here it is.)
My current SBM customer uses tabs. Lots and lots and lots of tabs. Progressive tabs representing workflow stages. Functional tabs representing organizational structures. Tabs for system fields, tabs for notes and attachments...
One of the things I like best about being a Solutions Architect at Serena is that I get to meet and interact with our customers face to face. Many times, these present opportunities to share best practices but also learn how our customers use our tools and what challenges they have. One common challenge has been the inability to use Rich Text capabilities or embed images to SBM Memo Fields. The use case is pretty simple.
As of SBM 10.1.4, you can enable the Submit on Behalf of Another User feature for your users. This lets service desk technicians easily submit items on behalf of business users who call the help desk.
To enable this feature, edit the Submit transition in your parent workflow, click the Options tab, and then select Allow submit on behalf of another user.
When figuring out why a problem is happening in SBM or any other web based product for that matter, IIS 7.0 and later offer excellent logging of problems that result in an error code coming back from the server. For example, if you are seeing an error like a 403 or 500 being displayed in your web browser, then this is a good technique to gather detailed information about where exactly the problem is happening.
Do you have single or multi-selection fields that you need to add or maintain using SBM Composer? If you're only working with a few values, it's easy to create, update, reorder and delete them in the selection fields property editor using the command buttons, in-place editing and keyboard shortcuts (see the "Selection Field Shortcut Values" topic in Composer help).
Have you ever wanted to loop within an SDA process, something like this?
Unfortunately, what I've drawn above isn't supported, and while you can design it within the process editor you can't run it. Attempting to do so will result in an execution error. But don't despair, there is another way to achieve similar results.
Since the beginning, SBM has offered email notifications to alert users of things happening within the workflows that they are involved with. And for about as long, users have been asking for the ability to directly take action from within the email itself. Over the years, the Serena Services and Field organizations have delivered this capability using various forms of customization, none of which were ideal and most of which involved TeamScripts/AppScripts which were challenging for customers to modify and maintain.
With the release of SBM 10.1.3, this functionality is now available out of the box, and setting it up is straightforward and requires no scripting or customization. There wasn't a lot of fanfare around this feature, and many customers don't realize that they have it available to them. This post will walk through setting this up, and an example of what it looks like.
When a User requests a process in SDA you can optionally ask them to select or enter inputs properties. These properties are typically passed down from the application process to the invoked component processes. In this post I will look at how to pass application process property values down to component processes and use a couple of tricks to ensure that they are requested in as user friendly way as possible.
There is pretty nice functionality in SBM Application Administrator allows administrators to view/update multiple users or groups in one batch. This functionality is also pretty old, but really few people are aware about it.
Sometimes, whether it's with your own custom SDA plugin or a community/Serena provided plugin, we simply don't get the results we are expecting and need to do some troubleshooting. Today we're going to talk about the easiest way we do it.
As an Administrator, you can Change the Logo and text to your Company logo and name, plus change the text in the footer. Click on your user icon in the upper right and choose Settings and then Branding Configuration. Enter new text for the header under Header Title, choose your company logo for Image (URL) and set the Footer Text as desired. Set Image Link to the URL you want to take the user to when they click the logo.
Serena Service Request users have seen the following appear when they have entered words in the title field:
This message box informs users that there is a knowledge base article that has matching words in its title. Users can easily view the existing articles, and then use an article to resolve the issue without help from the help desk.
We have just produced the latest SBM Architecture diagram so sharing it here. This gives a high level architectural diagram of SBM, its components and how they communicate.